Privacy Policy

Last Updated: June 10, 2023

At Infraix Technologies, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you interact with our website and services.

1. Introduction

Infraix Technologies ("we", "us", or "our") operates the website and provides the services (collectively, "Services") described in our Terms and Conditions. This Privacy Policy explains:

What information we collect about you
How we use your information
With whom we share your information
Your rights regarding your personal data
How we protect your information

By using our Services, you consent to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

We collect several types of information to provide and improve our Services:

Information You Provide Directly

Account Information: Name, email, phone number when you create an account
Contact Information: When you fill out forms or contact us
Payment Information: Billing details when you purchase services
Communications: Emails, chat logs, and other correspondence
Job Applications: Resume, cover letter, and other application materials

Information Collected Automatically

Usage Data: Pages visited, time spent, links clicked
Device Information: IP address, browser type, operating system
Location Data: Approximate location based on IP address
Cookies and Tracking: As described in our Cookies Policy

Information from Third Parties

Social Media: When you connect via social platforms
Partners: Business partners who refer you to us
Public Sources: Publicly available information for business contacts

3. How We Use Your Information

Purpose	Legal Basis	Examples
Service Delivery	Contractual necessity	Providing purchased services, account management
Customer Support	Legitimate interest	Responding to inquiries, troubleshooting
Marketing	Consent or legitimate interest	Sending promotional emails (with opt-out)
Improvements	Legitimate interest	Analyzing usage to enhance our Services
Security	Legal obligation	Fraud prevention, system security
Compliance	Legal obligation	Tax reporting, legal requests

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another compatible reason.

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

Third parties who help deliver our Services (hosting, payment processing, analytics)

Legal Requirements

When required by law or to protect our rights and safety

Business Transfers

In connection with mergers, acquisitions, or asset sales

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not sell your personal data to third parties.

5. International Data Transfers

As a global company, we may transfer your personal data outside your country of residence, including to the United States and India where our offices are located. When we do, we implement appropriate safeguards:

Standard Contractual Clauses (EU)
Privacy Shield certification (where applicable)
Other legally approved transfer mechanisms

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

Technical Measures

Encryption of data in transit (SSL/TLS)
Secure storage with access controls
Regular security testing
Network protection systems

Organizational Measures

Privacy training for staff
Data protection policies
Access controls and logging
Incident response plans

While we strive to protect your personal data, no security measures are 100% effective. We cannot guarantee absolute security of your information.

7. Data Retention

We retain personal data only as long as necessary for the purposes we collected it, including:

Active Customers: For duration of service plus 7 years for tax/legal compliance
Prospects: 3 years from last contact (unless consent is withdrawn)
Job Applicants: 2 years for future opportunities (unless requested otherwise)
Website Visitors: As specified in our Cookies Policy

We may retain anonymized data indefinitely for analytics and improvement purposes.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access & Portability

Request a copy of your data in a structured, machine-readable format.

Correction

Request correction of inaccurate or incomplete data.

Deletion

Request deletion of your data under certain circumstances.

Restriction & Objection

Limit or object to how we process your data.

Marketing Opt-Out

Unsubscribe from marketing communications at any time.

Complaints

Lodge a complaint with your local data protection authority.

To exercise these rights, please contact us using the information in the "Contact Us" section below. We may need to verify your identity before processing your request.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

Post the updated policy on our website
Update the "Last Updated" date at the top
Notify registered users by email when appropriate

We encourage you to periodically review this page for the latest information on our privacy practices.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:

Email

[email protected]

Phone

+61 433 949 936

Postal Address

Infraix Technologies Private Limited
2519, Amarpura, Ludhiana
Punjab - 141008
India